Bangladesh payment resolution board
Trace an Uncredited Deposit Without Paying Twice
A successful wallet message proves a bKash movement, but the casino still needs to match that movement to one cashier request. Keep both sides of the transaction before attempting another payment.
Open the live cashierStop duplicate payments
Do not send the same amount again while the first transaction is being traced. A second transfer creates a separate reference and can make the original mismatch harder to identify.
Copy the transaction ID exactly
Use the alphanumeric reference from the wallet confirmation, including every character. Pair it with the amount, receiver, Bangladesh time and the phone number used.
Match the cashier request
Save the payment request amount, creation time, expiry time and any reference field. A wallet transaction outside that window or to a different receiver may require manual review.
Compare the two states
State whether bKash shows successful, reversed or pending and whether the site shows unpaid, expired or processing. This difference tells support which system must be checked first.
Send a safe evidence packet
Provide the transaction ID, amount, masked wallet number, timestamp and cashier request screenshot. Never share the bKash PIN, one-time code or full account credentials.
Before the next action
- bKash transaction ID
- exact amount
- receiver and time
- cashier request reference
- both current statuses
Related bKash decisions
Quick answers
Should I deposit again immediately?
No. Preserve the first transaction and ask for it to be traced before creating a second payment.
What proves the wallet transfer?
The bKash transaction ID, exact amount, receiver and timestamp are the key fields.
Can support need the cashier screenshot too?
Yes. It links the wallet movement to the exact request and its time window.
Last reviewed: 30 July 2026
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