Bangladesh payment resolution board
Follow the Withdrawal State Before Retrying
Pending, failed and reversed describe different outcomes. The correct next step depends on whether the request is still under review, could not be sent, or has returned to the betting balance.
Open the live cashierPending means wait for the stated stage
Record the request ID, amount, wallet number and start time. Check for an action-required verification message before comparing the status with the published processing window.
Failed needs a reason
A failed request may reflect wallet details, ownership, limits, verification or payment-partner availability. Read the exact message and correct only the identified cause.
Reversed should reconcile to balance
If a request is reversed, compare the original debit with the returned account credit. Confirm whether the returned value is cash and withdrawable before placing another request.
Check the wallet separately
A casino processed state and a bKash receipt are different evidence. If the account says sent but the wallet has no credit, ask for the provider reference and delivery timeline.
Keep one request trail
Do not create several withdrawals while one state is unresolved. Preserve the original reference, every status timestamp and the related balance movement in one support case.
Before the next action
- withdrawal request ID
- wallet number
- status timestamps
- verification message
- debit and return-credit trail
Related bKash decisions
Quick answers
Does pending mean the payout failed?
No. It usually means the request is still in review or processing.
What should happen after reversal?
The balance history should show a corresponding return credit that can be reconciled to the original request.
When should another request be made?
After the stated cause is resolved and the original amount is clearly accounted for.
Last reviewed: 30 July 2026
Continue to the account